BY ELLEN HEFFERAN, EXECUTIVE VICE PRESIDENT OF OPERATIONS AND ACCOUNTING. The following article first appeared in the 2025 Winter Edition of Loans Magazine. Harvard researchers, after interviewing and studying more than 1,000 workers from Fortune 500 CEOs to Chipotle kitchen managers over a decade, may have cracked the code to being happier at work. The secret? Focus on progress over perfection in your career. According to the researchers that will lead to greater fulfillment than chasing a “dream job” that ticks all of your boxes. Would I imply that working in loan operations isn’t exactly the ideal “dream job”? Perhaps. But having spoken with hundreds, if not thousands, of you, over the years, I am well aware that you have a desire and passion for progress. This, now more than ever, is exemplified in your willingness to work together across institutions. Therefore, consider implementing the following, to realize progress, both operationally and technologically:

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